• COVID-19 Shipping Update

    Dear Customers Thank you for your patience during the COVID-19 pandemic. As concerns around coronavirus (COVID-19) continue, we remain diligent in evaluating the latest information available at the national and local levels: We will resume shipping out orders. There may still be shipping delays. Order processing may be 5-7 days….

  • Someone sent me a gift and I want to return it, how would I do that?

    Gift returns or exchanges are processed just like a regular return would be, with the same 30 day (45 day non-U.S.) time limit. If the item is not going to be exchanged and a refund is required, that refund will go back to the original purchaser’s payment account. If you…

  • What if I have more questions?

    Please call customer service at (323) 622-4683 or contact us at Support by clicking this link if you have any additional concerns or questions!

  • What if I refuse a package because I want to return the entire order?

    Orders shipped that are refused by the customer and restocked for reasons not due to an error on our part, are subject to a restocking fee of 15% of the merchandise value. This fee, as well as the shipments handling/delivery charge, will be deducted from the corresponding credit.

  • What happens if my return is lost in the mail?

    No refunds will be issued for items not received by our returns department, as we have no way of tracking those packages without a traceable ship method. We recommend you use a traceable ship method to ensure successful delivery. Inquire at your local post office if you are unsure of…

  • Are there any requirements for return shipments?

    Returns will not be accepted without an RMA (Return Merchandise Authorization) number and you are responsible for all return shipping charges associated with returning the package. Please click here to initiate your return and to obtain a RMA number. For any returned merchandise valued over $100.00, you must send the merchandise using…

  • Will you pay for the return postage?

    If you are returning damaged or defective merchandise, we will pay the cost of return shipping. Please contact us by clicking this link and inform us of the issues with the product. Photographs are a great way to speed this process up. International (non-U.S.) returns CANNOT use prepaid shipping labels….

  • How will I get my refund?

    All refunds will be credited to the original purchaser’s payment method if available. If the original payment source is unavailable, we will issue an electronic gift certificate and transmit it to the email address provided when the order was placed. If a refund check is required, the refund check will…

  • Where do I send items I want to return or exchange?

    Please send all returns to: ATTN: KwebbelKop Return Dept. 2701 S. Harbor Blvd Unit A Santa Ana, CA 92704 PLEASE NOTE: Returns will not be accepted without an RMA (Return Merchandise Authorization) number and you are responsible for all return shipping charges associated with returning the package. Please click here…